Poseidon hotel manta ecuador1/16/2024 ![]() ![]() Rude, incompetent and zero customer care. They proceeded to tell me you are our first customer who doesn't want to pay $35 for the full set (so imagine how many times they have bought these full sets for one broken glass) and then proceeded to say well you also messed up that other apartment and we were not happy. When I said I think that seems a crazy price for 2 items which here in Ecuador would not have cost more than $10 together. Then of course at the airport they say it's $35 because they have to buy these in a set of 6. I told and showed them about a broken glass and a broken small bowl (the brand is corona which is a brand you can buy from a supermarket here- I know as I have the same) and after no one being able to give me prices they took an imprint of my card told me they will charge it once they find out. We moved to a different apartment after 2 nights as it was booked our last night I called reception to help us check out because I didn't trust the staff to to a competent and not blame me for other problems when we had left. I never used the spare set or even touched them. This was a spare set of sheets apparently in the cupboard. No one apologised for the accusations and then proceeded to say well you still burnt the sheets. After various lies from the boss of the cleaning staff saying that the cleaning lady treated each towel for the marks before she washed them, we all found out including this boss that she didn't even use detergent to wash them. For quality and ambiance this hotel is priced just right.…Īlthough our stay and use of the pool and restaurant area was great the cleaning staff accused us of burning sheets (yes burning sheets) and marking 4 white towels. After traveling a lot Ecuador is one of my favorite places, Manta is very nice place, not overrun with tourist, but growing very fast. This is absolutely 5 star hotel, where one can come to relax and enjoy everything Manta and surranding areas have to offer. Bar/ pool/ restaurant area is stunning with great pool, beach area and jacuzzi. Rooms service was excellent and restaurant serves very good interesting dishes. Beautiful uobstructed view of the ocean with cool breezes and only ocean sound. It has gorgeous balcony with jacuzzi, couch and lounger. Junior suite is absolutely beautiful with such a interesting array of furniture, couch, chairs, writing desk, table, it is equally good for business travelers as it is for couples seeking weekend or longer get away as you find total tranqulity and peacful enviornment. The whole hotel is absolutely stunning, every floor is decorated with beautiful furniture and sea elements, this is not your average hotel. From the moment we arrived we encountered the best and friendliest staff, helpful and wonderful people. This is our third trip to Manta, first time at the hotel Poseidon. Hilton Hawaiian Village Waikiki Beach Resort.Wyndham Grand Cancun All Inclusive Resort & Villas. ![]()
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